Diversity and Harassment Training Video July Sale
$100 off! (Or, get 3 Harassment Training Video/DVDs for the price of 2) Use code: ATS100 or ATS3for2 at checkout. ( Cannot be combined with industry discounts.) Stretch your training budget with our...
View ArticleMentoring Requires More Than Good Intention
by Lois Zachary It takes time and work. It requires knowledge, competency, skill and a planned strategy. Mentors and mentees who come to mentoring prepared, and know what to expect, report more...
View ArticleTwo Signals that Create the Highest Trust
by Judith E. Glaser Most people choose their friends and colleagues based on three principles that even they may not be aware of. That’s according to social science research conducted by Brian Uzzi,...
View Article“I want to change …my arrogance, my control, and my lack of trust.”
by Judith E. Glaser When Bayer, a $7 billion multinational pharmaceutical company, acquired a smaller $300 million diagnostic company, Rolf Classon the CEO, chose to call it a “merger.” Power-with...
View ArticleCreate and Sustain Change by Creating Trust through Candor
By Judith E. Glaser Here are 5 ways to elevate every day – and experience a release in the capacity to create and sustain change, growth and transformation: By setting the context for candor throughout...
View ArticleShift Your Thinking to Optimism in the Face of Fear
By Judith E. Glaser Are Your I-Centric Habit Patterns Getting the Best of You? We live in a world of moving targets. Once we get into routines we feel comfortable, and from comfort comes confidence....
View ArticleSeven Negative Patterns that Derail Your Business
by Judith E. Glaser As you read the following seven I-centric habit patterns, identify ones that do not serve your organization and see them as opportunities to develop WE-centric patterns. Monitor...
View ArticleGrabbing Customers and Engaging from “Hello”
By Judith E. Glaser Fully engaged customers are more loyal and profitable. A fully engaged customer represents a 23 percent premium in terms of share of wallet, profitability, revenue, and relationship...
View Article[New Videos] on What Your Employees Really Think of You
Ears burning? Don’t care? Or, you might not even know how they feel because they’re hiding it from you. But, when they walk out the door or slack off because they’re mad or discouraged, it starts to...
View ArticleWhy Should Managers and Leaders Celebrate More?
by Judith E. Glaser Great leaders identify, measure, recognize, and reward meaningful efforts and achievements—and celebrate often with the people involved. Why should managers and leaders celebrate...
View ArticleFive Ways Leaders Can Boost Employee Engagement
by Judith E. Glaser The key is to use your conversational intelligence (C-IQ)—your capacity to connect—to recognize social and psychological needs and translate this awareness into conversations that...
View ArticleHow to Drive Self-Expression to Innovate
by Judith E. Glaser I have yet to meet an executive, who joins a company to be ‘minimized,’ marginalized or to be intentionally held back from making a contribution. We join a company to make a...
View ArticleTurn Challenging Conversations Into Trusting Relationships at Work
by Judith E. Glaser No one could believe it – Radio Shack let thousands of people go and they did it through email! Most people dislike delivering bad news in person, and will find any way to avoid it....
View ArticleHow to Communicate about Unmet Expectations
by Judith E. Glaser How should a leader address customers; shareholders; the press; employees? Are there different components of the message that should be shared with one group and not another? Who...
View ArticleFive Ways to Have a Difficult Conversation That Leads to Action
by Judith E. Glaser Hiding behind email, texting or “sandwiching” tough feedback between compliments, won’t get your communication heard. Neither will “yell and tell!” Here are five ways to have those...
View ArticleSuccessful Failures: When We Want to Succeed but Can’t
by Craig Forman We all want to succeed. So, one of the trickiest decisions in business is knowing when to ‘pull the plug’ on a failing initiative. With so much at stake (employee careers, investor...
View ArticleIs Distrust And Fear Rampant in Corporate America?
by Judith E. Glaser Daily we see headlines that suggest we are becoming mired in distrust, at high cost to our organizations. As our trust bank accounts are depleted, we run out of currency to invest...
View ArticleFive Steps to Create Cultures of Trust
by Judith E. Glaser We are designed for connection with others, and when trust is broken we recoil and close down. Conversational Intelligence is teaching us that because we are designed to be social,...
View ArticleHow to Get Your Employees Addicted to Performing Well
The Neurochemistry of Motivation By Judith E. Glaser Employee Question: I work better in environments when my superiors are supportive and give praise for a job well done, and are also understanding...
View ArticleWhen to Begin Anew
“If things are not failing, you are not innovating enough.” –Elon Musk, CEO of SpaceX and Tesla Motors “Bad shit is coming. It always is in a startup. The odds of getting from launch to liquidity...
View Article